Digital Aura Support
How can we help?
Contact us for help with your account, Aura profile, wallet passes, or community. You do not need to sign in to email support.
Contact customer support
Email supportThe button opens your email app. You can also copy the address into your preferred email service.
Account and profile
Help signing in, editing your Aura, uploading media, or sharing your profile.
Apple and Google Wallet
Help adding a pass, updating card information, or troubleshooting wallet errors.
Billing and access
Questions about plans, account access, subscriptions, or a charge.
Community and safety
Help with connections, chat, voice/video rooms, or reporting inappropriate content or behavior.
What to include
- Your account email and public Aura link, if relevant.
- A description of the issue and the steps that caused it.
- Your device, browser, and a screenshot of any error.
Do not send passwords, verification codes, private keys, or full payment-card details. Hide sensitive information in screenshots.
Privacy and account requests
For data access or account deletion requests, email support with the subject “Digital Aura Privacy Request.” We may need to verify account ownership before making changes.